It's amazing alright -- for its tardiness. Three weeks ago, I logged two customer service queries -- one call and one e-mail -- with the company about speed problems I was having on my 2MB connection. Today, i received a call from the company, but not about my query. A man told me that he was checking my billing details (address, phone number and the like). When I asked him about my customer service query, he said that "that's another department entirely" and that he "couldn't deal with it". The last time I raised a problem with Irish Broadband, it took them five weeks to respond. I wonder whether this is a common problem.
13 pages of complaints here:
http://www.boards.ie/vbulletin/showthread.php?t=317375
Posted by: Damien Mulley | March 30, 2006 at 11:27 AM
Hello, Your site is great. Regards, Valintino Guxxi
Posted by: | August 15, 2007 at 04:58 PM