Dabs.ie pulls a fast one on Irish customers

Grrrr. According to a statement issued today by the British Office of Fair Trading, Dabs "has agreed to amend unfair terms and conditions regarding returns and refunds in its consumer contracts".

One "unfair" condition that Dabs has rescinded for its British shoppers was a clause that "limited the company's liability for faulty goods sold, by making the consumer pay cost of carriage to return items".

But guess what? Not its Irish ones. Note the different return conditions for us Irish: "Return carriage costs paid by the customer, however dabs.ie will cover the cost of shipping the repaired unit back to you."

It seems to be a clear case for the Office of Consumer Affairs, but I think that it needs to receive an official complaint first...

Comments

[Michele]

Lovely!

So what happens if it's a faulty TV or other bulky item?

[Don Speekingleesh]

It's the same with Komplett - I had to send a bulky item back a few months ago - cost nearly €20 too.
Never had time to chase them up about it though (also I had saved more than €20 by buying it from them, so the motivation wasn't really there).

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