Apple after-sales service: let the fun begin
An impending nightmare with my week-old Apple MacBook looms. The right side of my spacebar isn’t working. This is a bit frustrating since I’m right-handed. The thing is, I bought the laptop in an Apple Store in the US. Everyone from the head of Apple Ireland to sales reps in Irish Apple retailers to the sales clerk in the Chicago Apple Store said that there was a global warranty. I’ve just called Apple support here in Ireland: they said it’s not their problem. They told me to call the Apple Store in Chicago. As I write, that store is closed. I’ve a feeling when I call them that they’re going to tell me that it’s not their problem either, since I’m in a different country to the one I bought it in. Should be interesting to see how this pans out…
What was Apple Ireland's excuse exactly?
Posted by: Michele Neylon | February 15, 2008 at 01:42 PM
That the 'after-sales team' there is only 'configured' to deal with online sales. Which makes me wonder whether they require you to deal with an individual shop (whether here or in another country) if you buy it that way.
Posted by: Adrian | February 15, 2008 at 02:48 PM
Where are you located?
My friend bought his in Japan when he was living there. He since moved to Dublin but not long after returning the hard drive failed. He rang up Mactivate in Blanchardstown and they collected it and ultimately repaired it under warranty for him.
Posted by: Robert Sweetnam | February 15, 2008 at 02:48 PM
I'm in Dublin. I'll probably end up going down that route. Now to call the Apple Store in Chicago...
Posted by: Adrian | February 15, 2008 at 05:25 PM
Pretty shocked at this. They do have a global warranty. Issue is if you want a replacement then yes, Chicago.
But a repair would take minutes (after the replacement part arrived) and could be done at any AASP
Posted by: mj | June 27, 2008 at 10:06 AM