Maybe I shouldn't be cribbing, but...
We tried out Superquinn's online shopping for the first time today. The reason was because it's offering free delivery (it's normally €9).
Anyway, our €115 shopping haul was all set for delivery today. But they rang up and said no, they couldn't deliver today, but what about tomorrow?
Er, no -- today was arranged around that and there was a meal to be cooked tonight on the basis of it. "Oh well, sorry," was the reply. There then followed wrangling over whether we were entitled to have money refunded to the credit card. Pretty unbelievable.
I then sent off a mail about it to help@superquinn.ie and CCd the company's head of online shopping, John Smith. No reply so far, no acknowledgement, no nothing.
Maybe moaning about this on a blog is a bit cheap. But do these guys expect repeat service? No wonder people think twice about online shopping with them...
You are perfectly entitled to complain, and being picked up from a blog comment will be a real test for them, I think.
Posted by: PaulSweeney | January 16, 2009 at 08:12 PM
This is why I don't buy my groceries online
Posted by: Michele Neylon | January 18, 2009 at 10:55 AM